Elizabeth Sofia Rios
Clinical Business Operations Representative @University Of Miami
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WORK HISTORY
Clinical Business Operations Representative @University Of Miami
Miami, FL, US
Use electronic medical system (EPIC) in utilizing to verify patients’ appointments, enter lab results, medical records, referrals and medical notes for fibro scans.• Provide clinical support to clinical faculty in daily activities related to 2 faculty members and 2 advanced registered nurse practitioners.Answers telephone calls, greets callers, handles inquires, takes and delivers messages, answers custom questions and transfers calls to correct personnel according to their needs.• Verify patient demographics and edit information as necessary to assure accuracy and completeness.• Verifies insurance information and informs patient of any inaccuracy. Directs patient to financial assessment if needed.• Follows patient appointment guidelines pertaining to overbooking per approval.• Cancel and reschedule appointments based on patient and/or doctors’ request. Adjust clinics for doctors on vacations or days off.• Make sure all outside medical records are attached to clinic census on day of the appointment.• Prepare doctors clinic census at least 7 business days in advance for assigned physicians.• Obtains consent for Medical Records Information upon other facilities request for medical records.• Fibro scan results are scanned and emailed to all corresponding physicians.
EDUCATION
Florida International University
Master of Science - MS, Communication and Media Studies
St. Thomas University
Dual Enrollment
Florida International University
Bachelor of Science - BS, Hospitality Administration/Management
Miami Dade College
Associate of Arts - AA, Hospitality Administration/Management
St. Brendan High School
High School Diploma
ABOUT ELIZABETH SOFIA RIOS
Elizabeth is a graduate of Florida International University where she earned a Bachelor of Science degree in Hospitality Management; in addition to a Master of Science degree in Mass Communications: Global Strategic Communications track. She has experience in the restaurant industry, cruise industry, event planning, customer service and public relations. Elizabeth has worked for multiple government entities and is currently working in the healthcare sector.
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