Elizabeth Pickel

About Elizabeth Pickel

I’m an English major with advanced degrees in Education who spent the first nine years of my career in public education—where I learned how to translate complexity, motivate diverse audiences, and advocate fiercely for the people I serve.During that time, I was honored as “Best of the Best” Teacher for the Chattanooga/Northwest Georgia region, a four-time consecutive Star Teacher, and an award-winning coach, leading my team to the state level. Those experiences shaped my leadership style and set the foundation for my work in customer success: clarity, empathy, and results.For the past eight years, I’ve worked in SaaS, starting with Rhinogram, a telehealth platform, where I was the first employee hired under a heart-led founder. Over six years, I wore many hats across Customer Success, Marketing, Support, and Product, became a certified HIPAA specialist, and represented the company at multiple trade shows—often serving as the bridge between customers, leadership, and product teams.For the last four years and ten months, I’ve been at Postman, serving as a Scale Customer Success Manager and Enterprise Customer Success Manager, supporting and onboarding enterprise teams and driving long-term value. During my time in Customer Success at Postman, I’ve been recognized with two awards for my impact and contributions.My recent move into Customer Advocacy is a natural evolution of my career. I’ve always been most energized by amplifying the customer voice—turning real-world feedback into stories, insights, and signals that influence product, success strategy, and community. In Customer Advocacy, I focus on helping enterprise customers succeed publicly and powerfully, ensuring their experiences are heard across internal teams, external channels, and social platforms.At the core, I’m an educator turned advocate: I help people understand, adopt, and champion the tools that make their work better—and I make sure their voices matter while doing it.

Experience

1. Customer Reference Manager

   Postman

   Jul 2025 — Present · Chattanooga, TN, US

   Thrilled to step into a role focused on amplifying the voices of our incredible customers and driving impact through advocacy and storytelling.In this role, I’m responsible for: Managing a pipeline of customer advocates sourced from Sales and Customer Success Building and maintaining a robust, up-to-date library of customer success stories, quotes, reviews, and social proof Developing creative, emotionally-driven storytelling that transforms customer experiences into inspiring brand awareness content Partnering closely with Sales, Product Marketing, and Customer Success to align customer stories with broader business goals Sourcing new customers for case studies by monitoring NPS, closed/won deals, and key milestones Measuring and iterating on the impact of customer marketing activities for growth, retention, and advocacy success Supporting logistics for both in-person and virtual customer events alongside our Advocacy and Academy teamsExcited to help our customers share their stories—and in doing so, create meaningful connections that fuel growth, trust, and community.

Education

• Walden University

  Master of Education (M.Ed.), Curriculum and Instruction

  2008 — 2010

• Walden University

  Specialist Degree, Educational/Instructional Technology

  2011 — 2012

• UGA Mary Frances Early College of Education

  English Education, Education

  2003 — 2005