Elizabeth Oglesby
Regional Operations Manager @easyJet
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WORK HISTORY
Regional Operations Manager @easyJet
Luton, GB
Responsible for the delivery of \'on holiday\' customer satisfaction and quality, through destination management, in partnership with third party suppliers.Regions covered: Canary Islands, Costa Blanca, Portugal, Morocco, Italy, Croatia, Montenegro, Malta, Corsica.Key dimensions- SRM of 9 DMCs across 6 countries- SRM of beach, city and lake resort hotels- assurance of the package holiday customer experience at 19 destination airports- response to incident & crisis events, as member of the Holidays Crisis Team and Holidays Special Assistance Team (HSAT)- launched 4 new DMC partner operations in 2 months, from tender to \'go live\', ready for Summer \'24- led the DMC evacuation and baggage repatriation operational response to 2023 RHO & CFU wildfires- initiated the introduction of eJh-branded transfer buses in ALC & RAK- designed and delivered customer service, construction, and incident & crisis training for DMCs- designed and delivered operations process training for hotel partners- developed professional working proficiency in Spanish- recruited On Holiday Support Advisors into the Holidays Operations Centre.
EDUCATION
UCL
BSc, Human Sciences
ESCP Business School
MBM, MEB, European Business
SKILLS
ABOUT ELIZABETH OGLESBY
Profile Summary: Trilingual, customer-focussed operations manager; established through a variety of leadership roles at major UK airlines; including across 8 countries, for the UK\'s fastest-growing tour operator. Visited 113 countries (and counting!) across all 7 continents; through extensive, solo, independent travel. Personal Qualities: results-driven; collaborative; principled; proactive; ambitious; process and detail-orientated; analytical; conscientious and diligent professional. Previous Experience: operations management; project management; commercial analysis; and training roles; across travel, technology manufacturing and consultancy industries.Area Specialities: Customer service; operations management; incident & crisis response; stakeholder management; leadership; destination management; quality management; people management & development; process; industrial relations; casework; safety; project management; analysis; training & professional development.
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