Elizabeth Nightingale

User Research Lead @Saint-Gobain

Newbury, GB

Heads up the User Research Function with focus on usability and user insight, gives context and explains the psychology behind user behaviour to create excellent online experiences • Has a mixture of practical skills in the research field including planning, executing and communicating studies that reveal the motivations and behaviours of users • Effectively collaborates with teams across the business to inspire design thinking and customer empathy in an agile, fast paced, iterative environment• Acts as a promoter for a culture that delivers outstanding experiences for real people and personas that are grounded in meaningful evidence • Has a restless curiosity for improving the user experience, a love of learning, open mindedness and a drive to make things better for the user, as demonstrated in my current studies• Represents the customer voice in the product development process• Enthusiastically promotes the value of research across the business • Provide\'s mentoring and training to junior members of the teamRecently passed a Diploma of Higher Education in Psychology through the Open University Achievements: Establishing the User Research Function, and embedding it within the organisation, to deliver value to the business and to usersRunning sessions with customers and non-customers to provide useful insights to the business on live experiences or on prototypesEnsuring that accessibility is applied to Level AA

The Open University

Starting with Psychology

The Open University

Web basics Grade 2

The Open University

Design and the web

ICS Learn

Diploma, Web design

The Open University

Diploma of Higher Education, Psychology