Elizabeth Mitchell

About Elizabeth Mitchell

I help healthcare and MedTech organizations grow by improving how they acquire, convert, and retain customers.With a background as an Audiologist and operator in the medical device space, I’ve spent the last decade working at the intersection of clinical care, revenue growth, and customer experience. My work has focused on scaling clinical programs, improving conversion and retention, and building systems that drive measurable business outcomes.Highlights:• Grew clinic revenue by 37% through consultative sales and operational improvements• Built and scaled a hybrid telehealth model adopted across multiple markets• Led hiring, training, and development of clinical teams nationwide• Contributed to FDA clearance of a commercial medical deviceI’m particularly interested in roles in Customer Success, Healthcare Operations, and MedTech where I can help organizations scale, improve customer outcomes, and drive sustainable growth.

Experience

1. Audiologist

   Sonova Group

   Jan 2025 — Present · Austin, TX, US

   Own clinic revenue and patient lifecycle, driving 37% revenue growth through consultative sales and KPI optimizationImprove conversion rates, reduce returns, and increase same-day treatment through data-driven process improvementsMentor clinicians on customer engagement, objection handling, and closing strategiesPartner with marketing to drive local demand generation and brand awarenessBuild referral network with healthcare providers to increase pipeline and long-term patient retention

Education

• University of Wisconsin-Madison

  B.A., Communicative Disorders

  2002 — 2005

• Northwestern University

  Au.D., Audiology

  2005 — 2009