Elizabeth Maddux

About Elizabeth Maddux

As a results-driven leader with over 10 years of experience in the commerce, eCommerce, and tech industries, I specialize in building innovative, data-driven strategies that drive business growth, enhance partner relationships, and optimize marketplace experiences. My career has been centered around business development, partner success, and revenue retention, with a strong focus on long-term sustainability and delivering exceptional customer experiences. I am passionate about leading high-performing teams and mentoring individuals to develop into future leaders. Throughout my career, I’ve consistently achieved success in driving retention, scaling high-impact programs, and expanding market presence through strategic partnerships. Whether managing global teams, optimizing CRM systems, or launching new initiatives, my approach always combines a deep understanding of business objectives with a commitment to collaboration and continuous improvement. Currently, as Director of Partner Success & Growth at Partnerhero, I oversee a talented team focused on AI-driven initiatives, driving partner retention, gross margin growth, and the optimization of partner-facing tools. My previous roles at companies like Airbnb, Discogs, and Crate Diggers have allowed me to develop expertise across a wide range of areas, including program management, cross-functional collaboration, brand partnerships, and community engagement. I thrive in fast-paced, dynamic environments and am always looking for ways to foster innovation, improve processes, and scale successful strategies. With a strong foundation in CRM tools, I leverage technology to enhance both internal workflows and customer-facing initiatives. Feel free to connect with me if you\'d like to discuss collaboration opportunities, business development, or anything related to building strong, sustainable relationships in the commerce space.

Experience

1. Director of Partner Success & Growth

   PartnerHero

   Jul 2023 — Present