Elizabeth Tremblay
Business System Supervisor @City of Charlotte
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WORK HISTORY
Business System Supervisor @City of Charlotte
Charlotte, NC, US
Tier 2 Operations Manager (Public Safety)In my current role, I lead the modernization of public safety IT systems for the City of Charlotte, focusing on technology that supports police, fire, and emergency management operations. I was brought in to stabilize and improve a struggling technology environment, and since then have driven improvements in asset management, budgeting alignment, and long-term planning.Directed a team of seven Tier 2 technicians managing hardware lifecycles for mobile and fixed public safety technologies.Consolidated and streamlined fragmented asset data into three core systems, introducing SOPs to ensure sustainability.Rebuilt trust with finance leadership by tying tech investments directly to verified asset needs, resulting in approval of over $500K in upgrades for police and fire.Spearheaded the replacement and upgrade of outdated field equipment—vehicle modems, mobile computers, and camera systems—enhancing operational readiness.Developed a strategic inventory plan to support 3–5 year technology forecasting and capital budgeting.
EDUCATION
Central Washington University
BA, Geography, Minor Biology
Penn State University
Masters, Professional Studies in Homeland Security (MiPS-HLS), Geospatial Intelligence
Penn State University
Geospatial Intelligence Certificate, GeoInt
ABOUT ELIZABETH TREMBLAY
I’m a strategic and innovative technology leader with a career that began in data science supporting public policy and evolved into a multifaceted journey through IT strategy, solution design, and transformational leadership. I thrive at the intersection of business and technology, translating complex needs into practical, scalable solutions with clarity, empathy, and precision.Over the years, I’ve built a strong foundation in application development, scripting, and systems thinking, which enables me to connect meaningfully with IT professionals and collaborate effectively across departments. Whether I’m leading a technology transformation initiative or refining operational processes, I bring a hands-on mindset and a deep appreciation for aligning solutions with real human needs.Currently, I serve as a Technology Manager, where I lead through a servant-leader philosophy, prioritizing empowerment, trust, and collaboration. My approach focuses on enabling teams to do their best work, while ensuring we stay grounded in purpose and business value. I’m passionate about building strategic technical roadmaps that not only solve immediate problems but also support long-term growth and innovation.
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