Elizabeth Koval
- Role
- Enterprise Customer Success Manager Digital Banking at Bottomline
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Elizabeth Koval
Results-oriented Customer Success Manager with over a decade of experience driving…
Experience
Enterprise Customer Success Manager Digital Banking
Jul 2022 — Present
Improve client engagement, delight, and expansion through upsell and cross-sell opportunities for a portfolio of 8 Enterprise customers (ARR of $20Mn) with proactive communication, a deep understanding of my clients’ growth strategy, and consistently delivering on my commitments. • Maintain a 120% net retention rate within my portfolio by defining and executing on customized strategic success plans, identifying and mitigating atrisk customers early, and demonstrating the value of clients’ investment via extensive data-driven reporting and customer benchmarking. • Increased NPS within my portfolio by 12% to date by developing and nurturing relationships with customers’ key decision makers and becoming their trusted advisor by understanding their goals and providing targeted recommendations of products that could enhance their business capabilities. • Established a regular cadence of internal meetings with cross-functional partners including the Sales, Support, and Program teams to oversee their progress on any outstanding action items, resulting in team alignment and operational excellence throughout the entirety of the account lifecycle.
Education
The George Washington University
Bachelor of Arts (BA), Economics
2011 — 2015
UCL
Economics
Skills
- Financial Analysis
- Teamwork
- Public Speaking
- Customer Service
- Event Planning
- Microsoft Excel
- Social Media
- Leadership
- Research
- Nonprofits
- Powerpoint
- Social Networking
- Fundraising
- Microsoft Office
- Finance
- Microsoft Word
- Non-Profits
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