Elizabeth Knapp

Regional Account Manager (Uk & Ire) @Allianz Technology

Guildford, GB

My role is responsible for establishing, shaping and maintaining effective day-to-day relationships with Allianz Technology customers to ensure a high level of satisfaction. I serve as the primary interface to the clients and handle IT and non-IT services in scope, also on a cross-customer or cross-functional perspective.Customer Relationship Framework• Quarterly Account Meeting with OEs C-level (preparation, leading, follow-up)• Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking)• Monthly financial meeting (customer management level/dispute handling)Issue and escalation management (financial & contractual topics)• Ad hoc invoice clarification• Ad hoc billing reportingImprove external communication towards customer• Best practice sharing cross Account Management CTOs• New service/Change of service recurring meetings conducted jointly with Service OrganizationContract E2E Negotiation• Price Communication (annual/ad hoc)• Contractual initiation, negotiation, tracking and closure of all services and projects delivered• Responsible for contractual coverage of revenues and status fw-up.• Tracking and follow-up on contracts in signature process to ensure timely closureOverdue Receivables• Tracking and closure of Overdue Receivables and controlling of monthly payments – interface to Debt Collection TeamCommercials• Monthly approval for billing items• Ensure monthly Financial Reconciliation• Information about financial clean-ups (e.g. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc)Revenue Account Planning• Conduct annual planning with the OE & AzT Service Organization• Forecasting : Minimize risks in the Year End Steering with proper follow-up on charging status vs.plan / request necessary accruals (OE/CFO)