Elizabeth Keys
- Role
- Director of Product Management at Medallia
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Elizabeth Keys
Having worked in Product Support for 10+ years, with a focus on SaaS technologies…
Experience
Director of Product Management
Oct 2021 — Present
Defining vision & product strategy, creating buy-in from internal and external stakeholders alike, doubling ARR in 2 years. Defining, planning, & executing on integration with core Medallia Product Suite post-acquisition, driving millions in new revenue via an innovative, holistic solution and introducing cross & upsell opportunities across market segments- Leading a team of Product Managers from Associate to Senior level, mentoring & coaching to help individuals develop new skills & become stronger PMs, driving a culture of continuous growth and improvement - Developing and implementing cross-functional processes, working alongside Sales, Support, Professional Services, Marketing & Partnerships stakeholders to synthesize feedback & insights and make informed decisions with organizational buy-in - Working closely with our Executives to deeply understand business goals, clearly communicate opportunities & risk mitigation plans to execute at the highest level - Creating strong relationships with clients, utilizing open channels of communication for collecting & synthesizing product feedback and ensuring our customers feel heard & supported throughout their journey - Deeply understanding our market, approaching research as an opportunity for continuous learning, staying in touch with market trends and evangelizing for the industry we serve & opportunities to intelligently & thoughtfully innovate
Skills
- Microsoft Word
- Html
- Support Documentation
- Customer Service
- Ruby
- Social Networking
- Administrative Assistants
- Telephone Skills
- Trello
- Jira
- Liveperson
- Javascript
- Time Management
- Creative Writing
- Vpn
- Zendesk
- Css
- Ruby on Rails
- Microsoft Excel
- Outlook
- Live Chat Support
- Testing
- Customer Satisfaction
- Photoshop
- Bug Tracking
- Data Entry
- Blogging
- QA
- Microsoft Office
- Powerpoint
- Technical Writing
- E-Commerce
- Social Media
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