Elizabeth Jerry

About Elizabeth Jerry

I consider myself highly professionally and a problem solver. Capable of adapting to changing environment and independent work. Superb time management skill with a drive for excellence. Able to handle multiple priorities. Consider my personality and experiences a great fit for Sales. I already have a passion for Technology industry. I am currently with Course Career booth camp. I have completed reading How to Win Friends & Influence People by Dale Carnegie. I have to finish with up with Fanatical Prospecting by Jen Blount and Spin Selling by Neil Rackham.I am currently seeking an opportunity as a Sales Development Representative. Thank You for taking the time check out my profile on LinkedIn. I truly appreciate it. I added a few work experiences and I hope you you like them. Have a fabulous and blessed day. Best Regards Elizabeth

Experience

1. Internal Support Group

   Maximus

   Oct 2017 — Present · FL, US

   Respond to priority telephone calls via 1-800-Medicare courteously and professionally• Assist customer service representatives responding to inquiries received via 1-800-Medicare by accessing the Medicare tools/scripts and responding to Medicare inquiries• Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to telephone inquiries within departmental goals for quality, schedule adherence, and average handle time• Guide and coach Customer Service Representatives to research and locate answers to their questions by using CCO specific tools (i.e, Microsoft Teams, Next Generation Desktop, etc.)• Provide guidance in all processing activities to CCO Contract Staff by referring to documented procedures• Assist in identifying trends to develop and deliver new or updated scripts• Immediately report system issues to supervisor or appropriate parties• Maintain up-to-date knowledge of healthcare plans available and their associated guidelines/limitations/regulations, processing procedures, and CCO policies• Continually look for, and suggest, process improvements which will benefit MAXIMUS and our customers (internal and external)• Make recommendations in the design, development, and delivery of new or temporary employee training and maintaining department records• Make recommendations in the design, development, and writing of CCO area processing procedures and maintain department records• Assume coordination function for department in absence of supervisory staff• Frequent internal contacts with the Call Center Supervisors, Deputy Project Managers or Directors, Operations Representatives and Customer Service Representatives• Demonstrate incremental and continual performance improvement• Maintain high quality standards at 95% or better• Adhere to the Privacy Act, as it relates to the confidentiality of information released• Maintain appropriate documentation of phone inquiries

Education

• Bedford community college

  Computer science, Computer and Information Sciences and Support Services

• CourseCareers

  Computer information, Information Technology