Elizabeth Hunt

Experience

1. Patient Care Coordinator

   Highbar Physical Therapy

   Apr 2025 — Present · Westerly, RI, US

   Greets and directs patients, vendors and visitors of the clinic. Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment. Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation. Collects co-payments from patients, clearly documenting payment transactions on a written receipt. Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference. Maintains a general understanding of insurances, including how to read benefit eligibility. Explains benefit details to patients including authorization requirements, copays, and deductibles. Initiates appropriate collection activity in accordance with company policies and procedures. Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved. Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Education

• Johnson and Wales University

  Bachelor of Science, Hospitality Management

  1992 — 1994

• Johnson and Wales University

  Associate of Science, Hotel/Restaurant Management

  1990 — 1992