Elizabeth Gudis

Experience

1. Residential Concierge

   Four Seasons

   Jun 2024 — Present · Baltimore, MD, US

   Greet Residents, visitors, and vendors, often as the first point of contact, with grace and professionalism-Ensure that Golden Home profiles and associated documents are consistently maintained with accurate resident information -Serve as the Residential Department’s Certified Trainer for the onboarding of new hires and the support of team members to help facilitate the continued enhancement of service standards-Research and present a Four Seasons Residential standard during monthly department meetings, incorporating an interactive team activity to reinforce learning-Design, edit, and distribute the Residential monthly newsletter and flyers, both physically and digitally, to promote activities exclusively for Residents, events around Baltimore, and the Four Seasons brand -Collaborate with property management and hotel departments, to coordinate a wide range of personalized services including housekeeping, in-room dining, private transportation, dining/hotel reservations, and event planning-Establish a warm and welcoming environment by building genuine, personalized connections at every interaction with Residents and their guests-Participate in monthly Diversity, Inclusion, and Belonging (DIBS) meetings and initiatives-Manage vendor access and scheduling, maintaining strict adherence to building security protocols and Resident privacy standards -Revise and administer monthly employee standards testing-Assist in triaging Resident punch list items and coordinating timely repairs with appropriate vendors

Education

• University of South Carolina

  Bachelor of Arts - BA, Public Health

• Dulaney High School

  High School Diploma