Elizabeth Gray
Transformational Financial Services leader with expertise in Operations Leadership, Process Excellence and Operational Risk Management
- Role
- Director of Operations - Auto Finance Specialty Default Operations at Capital One
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Elizabeth Gray
Transformational Financial Services leader, with more than 18 years of experience in Operations, Process Excellence, and Operational Risk Management within a Fortune 100 company. Proven track record of providing strategic direction to highly engaged teams to build sustainable solutions that reduce overall risk to the company and deliver a world class customer experience. Strong skills in:Leadership• Creative strategic thinking with the ability to drive ideas to execution with effective change management strategies• Extensive experience recruiting and developing top talentOperational Risk & Compliance• Strong understanding of operational risks and COSO framework• Expert knowledge in operational risk and controls identification, assessment and execution in consumer and business finance industryProcess Excellence• Certified in Lean, Six Sigma, Agile and Design Thinking • Track record of leading large, complex technology and process re-engineering projects from idea to execution• Establish early detection frameworks of risk trends by monitoring key performance and risk indicatorsVendor Management• Oversight of International Vendor operations• Experience negotiating vendor contracts through all phases of sourcing • Demonstrated ability to identify and implement opportunities for vendor cost savings and avoidanceOperations • Broad based knowledge of all aspects of consumer banking and consumer/ business lending operations• Call center and customer service center leadership
Experience
Director of Operations - Auto Finance Specialty Default Operations
Jul 2021 — Present · Dallas-Fort Worth, TX, US
Leads team of over 400 associates, including off-shore vendors, driving over half a billion dollars in recoveries annually from customers in bankruptcy, total loss, deficiency, estates, matured loans and SCRA for top auto lender. Accountable for profit and loss, risk management, recruiting, associate engagement, customer experience, audit and exam responses and process efficiency for department. Responsible for building, monitoring, and sustaining a highly effective control environment with 98% pass rate in a highly regulated sector.
Education
Vanderbilt University
Bachelor of Science, Human and Organizational Behavior and French
SMU Cox School of Business
Master of Business Administration
Vanderbilt University
Bachelor's degree
Stanford Graduate School of Business Executive Education
Design School
2015 — 2015
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