Elizabeth Gravato

Customer Service Account Manager @Design Mark Industries Llc

New Bedford, MA, US

As a Customer Service Account Manager, I am the primary point of contact between my clients and internal teams, ensuring seamless communication and project execution. I focus on developing strong relationships, growing accounts, and identifying new business opportunities while delivering exceptional service.Build and maintain long-term client relationships through proactive communication and personalized support.Identify and pursue new revenue opportunities through outbound outreach and lead follow-up.Utilize CRM (HubSpot and Zoho) to manage all account activity, ensuring timely follow-ups and accurate data.Collaborate with internal departments to resolve issues, provide technical solutions, and support product development.Deliver detailed project oversight to customers from order placement to delivery, ensuring on-time and accurate outcomes.

Providence College

Bachelor of Arts - BA, General Studies