Elizabeth D.
Customer Success Director @First Advantage
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WORK HISTORY
Customer Success Director @First Advantage
US
100% Client Retention Client growth via cross-sell and upsell opportunities.Customer Success Ownership for assigned book of business, domestic and globalInteract with C-Suite Executives to drive strategic initiativesStrategic Account PlanningRelationship Management CRM Tool utilization Process ImprovementEQBR/QBR, monthly/weekly check-insAccount growth via cross-sell and up-sell opportunities.NPS/CSAT
EDUCATION
University of Oklahoma
B A, Public Admin and Policy
Regis University
MBA, Health Care Management
ABOUT ELIZABETH D.
As a former collegiate athlete, I draw upon my competitive drive for excellence. I am a…
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