Liz Geurin
Director, Customer Innovation @Innovaccer
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WORK HISTORY
Director, Customer Innovation @Innovaccer
Overall, I have dual roles functioning as the owner of the success of my two key accounts (7M+ CARR) while leading an internal delivery pod including product managers, project managers, software developers, and data scientists. The key to success is consistently collaborating with my customers to drive new solutions that best serve their operational and strategic needs while leading my team with a human-centric approach. I consistently drive home the importance of \"the why behind the what.\" Below is some insight into my day to day activities: • Build client relationship and act as a trusted advisor with the executive teams. Understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems and business objectives. • Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers and designers). • Manage the overall budget and adherence to schedule. • Identify relevant development requirements and datasets through deep engagement with customer problems and workflows. Then work with forward deployed engineers to integrate the development requirements or data into a stable and extensible workflows.
EDUCATION
University of Missouri-Columbia
Bachelor of Science in Business Administration, Marketing
The University of Texas at Arlington
Master of Science in Social Work, Public Health and Mental Health
ABOUT LIZ GEURIN
With over 8 years of experience in customer success, account management, project…
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