Elizabeth Carpio
Prosano Health Chief Solutions and Experience Officer @Blue Cross Blue Shield of Arizona
Signup · Get unlimited contacts
WORK HISTORY
Prosano Health Chief Solutions and Experience Officer @Blue Cross Blue Shield of Arizona
Phoenix, AZ, US
As a key leader in establishing Prosano Health Solutions, I drive the BCBSAZ\'s transformational efforts. Elevate quality of care and cost-efficiency across four clinics through strategic planning and execution of complex solutions. Orchestrate top-level strategic initiatives by directing four professionals; empower team to serve as leaders through relationship building and personalized mentorship. Proactively identify enhancement opportunities via meticulous quantitative & qualitative research and data analysis. Drive cost-effectiveness and manage large-scale budgets, mitigating risk through effective resource allocation as well as tracking and reporting. Create business cases in partnership with Prosano Health financial leadership, providing recommendations for Prosano Health and BCBSAZ executive team. Lead full scope of procurement activities for multifaceted solutions, from vendor partnerships to contract negotiation. Advance state-wide patient care capabilities, engaging with key stakeholders across broader healthcare ecosystem to devise collaborative efforts to continuously improve patient outcomes and healthcare costs. Instill inclusive cultural values as core component of Prosano Health Experience Model for diverse patient population via implementation of staff trainings, translation services, and targeted marketing campaigns.Select Achievements Instrumental in launch of Prosano Health Solutions as care delivery arm of BCBSAZ; designed and championed forward-thinking healthcare practices. Achieved 95% average NPS rating, 5% above primary care benchmark in Phoenix Metro region. Enhanced pharmacy functions and enabled physicians to dispense directly from clinics. Successfully launched holistic high-cost/high-care management and food/medicine initiatives following formation of united, cross-organization group comprised of Prosano clinical and BCBSAZ clinical excellence teams.
EDUCATION
Miami University
Master's degree, Gerontology
Flinn- Brown Civic Leadership Academy
Fellow, Civic Leadership
University of Arizona
Bachelor's degree, Psychology
SKILLS
ABOUT ELIZABETH CARPIO
As an innovator in health provider and payer strategies, I transform organizations through impactful and people-oriented solutions. I unite positive healthcare experiences and organizational objectives by leveraging complex data analytics to produce initiatives that place patient needs at the forefront of every decision.I deliver groundbreaking results by pinpointing and addressing the needs of key patient demographics. Detailed quantitative and qualitative research enables me to craft sustainable solutions that advance patient care capabilities—from launching numerous clinical operations to spearheading high-cost/high-care management initiatives. While complex challenges are ever-present in healthcare, knowing that my strategies can make even one family’s life easier is always gratifying. Perhaps Teddy Roosevelt said it best: “Far and away the best prize that life has to offer is the chance to work hard at work worth doing.” I effectively orchestrate these complex solutions by empowering team members at the strategic level. I build and motivate high-performance teams while providing individualized mentorship to establish an organizational culture of integrity, open communication, diversity, and collaboration. Outside of healthcare, I also have a deep love for animals of all kinds and enjoy spending time in nature with my husband and three dogs.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.