Elizabeth Berntsson

About Elizabeth Berntsson

Strategic Communication Professional | Detail-Oriented Executor | Customer Experience Specialist | Innovator Education:Bachelors Degree in Strategic and Organizational Communications | University of Colorado at Colorado Springs Master\'s Degree in Strategic Communication and Innovation | Texas Tech University Certification in Advanced Digital Media Studies About Me:My names Liz, nice to meet you! Here’s a little bit about me…For starters, I take immense pride in my ability to excel in time management, have great attention to detail, and precise execution in any given task. My passion lies in the field of communication, where I strive to contribute my knowledge and expertise to drive meaningful progress. I have an innovative mindset; I strongly believe that progress is born from novel ideas. I continuously strive to foster a dynamic and progressive workplace through innovative proposals. Experience:Service Industry Expert | Customer Experience Specialist: With exponential experience in the service industry, I\'ve honed my skills in enhancing customer experiences, ensuring satisfaction, and establishing strong client relationships.Training and Performance | Team Management: As a traveling trainer at Dutch Bros Coffee, I had the privilege of overseeing and training a dedicated team of broistas. As an Assistant Manager at Dutch Bros Coffee, I helped successfully manage over 50 employees at once. This experience has allowed me to cultivate leadership and mentorship qualities. Education and Aspirations:Currently, I am pursuing a Master\'s Degree in Strategic Communication and Innovation from Texas Tech University, which is equipping me with advanced knowledge to stay at the forefront of industry trends. Additionally, I am actively working towards obtaining a Certification in Advanced Digital Media Studies to enhance my proficiency in the digital realm. Technical Skills:I am proficient in Google Suite and I excel in utilizing Google Sheets for data analysis and organization, further streamlining processes for optimal efficiency. Let\'s Connect!I\'m always interested in expanding my network and exploring collaborative opportunities. Whether you\'re looking to connect, discuss communication strategies, or share innovative ideas, feel free to reach out! Let\'s pave the way to valuable progress together.#CommunicationProfessional #Innovator #CustomerExperience #StrategicCommunication #TeamManagement #DigitalMedia #ContinuousImprovement

Experience

1. Field Operations Business Manager

   Dutch Bros Coffee

   Aug 2025 — Present · Tempe, AZ, US

   Support enterprise-level field operations initiatives across company-owned and franchise markets, partnering closely with senior field leadership to drive operational alignment and execution.Lead cross-functional efforts supporting the transition of acquired brands into Dutch Bros systems, standards, and culture, helping scale new locations into fully integrated Dutch Bros shops.Manage and develop a regionalized team of operations administrators responsible for solving complex store-level challenges, unblocking field needs, and providing day-to-day support for Area Vice Presidents.Oversee planning, tracking, and allocation of a multi-million-dollar budget across Field Operations and Facilities, ensuring resources are aligned to business priorities and growth strategies.Drive budget optimization initiatives, including strategic headcount adjustments, to increase available investment while maintaining operational coverage and service levels.Act as a central point of coordination between Field Operations, Facilities, Finance, HR, and Legal to ensure seamless execution of field-facing initiatives.Build scalable processes and frameworks that improve operational efficiency, reduce friction for field leaders, and support long-term growth.Translate executive strategy into actionable plans for the field, balancing speed, clarity, and operational reality across diverse markets.

Education

• University of Colorado Colorado Springs

  Bachelor of Science - BS, Strategic and Organizational Communication

  2014

• Texas Tech University

  Masters Degree, Strategic Communication and Innovation

• University of Colorado Colorado Springs

  Bachelor of Arts - BA, Communication, General