Elizabeth Bathe

About Elizabeth Bathe

For 10+ years, I have successfully maximized sales, strengthened customer retention…

Experience

1. Account Manager Customer Success Manager

   Goodunited

   Dec 2021 — Present

   Account Manager, 05/2022 to 08/2023 Customer Success Manager, 12/2021 to 05/2022 Building customer relationships from user to C-level while clearly demonstrating the GoodUnited Value Proposition. Utilizing an understanding of customer organizations to help them solve their challenges and activate new opportunities. Identifying net new revenue opportunities in addition to securing and growing existing account revenue. Actively managing and forecasting revenue and negotiating commercial agreements on behalf of the organization. Leading cross-functional partners in Optimization and Professional Services to drive adoption of the product suite. Coordinating internal teams to actively monitor and review customer performance metrics to optimize their experience. Providing recommendations and building actionable plans to help customers achieve goals and develop new initiatives. Ensuring customer support needs are always responded to and resolved regardless of who in the company is responsible. Maintaining the highest level of customer satisfaction and experience across all internal and external stakeholders. Advocating for social fundraising by sharing trends, best practices, and thought leadership/insight across the industry. Absorbing customer feedback and sharing with Product, Engineering, and Design teams to make product improvements. Using value proposition design to address and develop a deep understanding of the customer\'s jobs, pains, and gains. Consistently monitor customer performance metrics while working closely with Project Managers and Optimization.

Education

• University of Tennessee, Knoxville

  Bachelor of Arts - BA, Psychology

  2013