Eliza Stocks
Senior Customer Success Manager (Driving Customer Excellence & Growth) Committed to Building Lasting Partnerships & Optimizing Client Experiences
- Role
- Senior Customer Success Manager at Instructure
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Eliza Stocks
As a Senior Customer Success Manager with a robust background in EdTech, I am dedicated to transforming educational experiences and driving significant growth for high-impact clients. With over 16 years of experience in managing and nurturing client relationships, my expertise lies in not only delivering exceptional customer experiences but also in strategically growing revenue and scaling operations.
Experience
Senior Customer Success Manager
Aug 2019 — Present · Salt Lake City, UT, US
Orchestrated quarterly business reviews for top-tier clients, fostering strong relationships that led to new project opportunities and solidified long-term partnerships within the portfolio of managed accounts.Led training sessions for CSMs on best practices in account management, resulting in innovative client engagement strategies that boosted customer loyalty and expanded account growth opportunities.Managed a portfolio of over client accounts generating $27 million in annual recurring revenue (ARR) while driving strategic initiatives for renewal cycles, achieving a 95% client retention rate within the team.Drove internal strategy sessions focused on enhancing engagement with key clients, identifying and implementing three best practices that led to an increase in client satisfaction scores among major partners.
Education
University of Utah
Bachelor's Degree, Communication, General
2003 — 2007
Skills
- Advertising
- Team Building
- Field Development
- Microsoft Office
- Sales
- Organizational Effectiveness
- Leadership
- Program Coordination
- Marketing Strategy
- Microsoft Excel
- Social Media
- Customer Service
- Social Networking
- Social Media Marketing
- Team Leadership
- Account Management
- Event Planning
- Marketing
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