Elisse Corrigan
Strategic Customer Success Manager | Public Sector, State/Local Gov, Education, Nonprofit | MBA
- Role
- Customer Success Manager at ID.me
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Elisse Corrigan
Certified, award-winning senior customer success manager with experience in enterprise B2B/B2B2C SaaS and strategic consulting. More than 15 years of experience working with public sector clients to maximize customer satisfaction and executive goal alignment. Passionate interest in driving social equity through digital transformation and innovation. Specialized vertical knowledge in higher education, nonprofit and public sector. Core competencies include:Success Planning | Renewal Management | Data Analytics | Cross-Functional Leadership | Change Management | Digital Transformation and Modernization | Process OptimizationTECHNICAL SKILLSCS/CRM Systems: Gainsight | Totango | Salesforce | Tableau | CatalystAdditional Tech: Mac & PC OS | Microsoft Office & Teams | Zoom Workspace | Google Suite
Experience
Customer Success Manager
Aug 2024 — Present
Manage 16 high-touch, enterprise customers in state/local government and education. Accelerated $950k revenue and identified 15 qualified upsell opportunities totaling $2.6M in pipeline. Hosted strategic executive business reviews (EBRs) resulting in multi-threaded stakeholder relationships that highlighted KPIs, established trust and credibility, and differentiated product value.CSM of the Quarter (2025 Q1)Obtained three Totango CS Platform Certifications, and administered data integration between Totango and Salesforce
Education
Weatherhead School of Management at Case Western Reserve University
Master of Business Administration - MBA, Business Administration and Management, General
Case Western Reserve University
Bachelor of Arts - BA, Philosophy
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