Elissa M Gonzalez
Operations leader and champion of continuous improvement with a record of excellence in customer and employee engagement
- Role
- Property Manager at ZRS Management
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Elissa M Gonzalez
As a leader in operations, I’m passionate about developing systems and people to accomplish businessobjectives. My career has been characterized by a commitment to continuous improvement, driving theorganizations I’ve led to a new level of operational quality and efficiency.To me, nothing is more rewarding than helping an organization that’s been stuck in a pattern to thinkoutside the box in streamlining operations, cutting costs, and delivering a best-in-class customerexperience. I thrive when challenged to overcome roadblocks and reimagine best practices forcompanies seeking greater efficiency and profitability.I would love to learn how I could help your organization rethink the way things have always been doneand experience greater employee engagement, bottom-line profitability, and customer satisfaction.Career Highlights:• Accomplished a 4.97% increase in year-to-date net operating income (NOI) on behalf of South OxfordManagement by identifying and leveraging opportunities to reduce costs and streamline operations.• Increased resident loyalty by 19% by spearheading key improvements to the customer experience,including conducting quality control assessments of available units, preparing a personalized welcomefor incoming occupants, and revitalizing the staffs’ approach to customer service from assisting onlyresidents they onboarded to servicing every customer regardless of his or her original leasing agent.• Achieved a delinquency rate of 1% or less during tenure at Greystar Worldwide by implementingstronger procedures for customer communication as well as proper documentation.Specialties:Operations Management | Customer Experience | Forecasting & Budgeting | Business Development |Employee Engagement | Customer Retention | Process Improvement | Sales & Marketing | FinancialManagement
Experience
Property Manager
May 2025 — Present · Jacksonville, FL, US
Education
Fathers Harbor Academy
High School Diploma
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