Elissa Rodig

Manager @Olivet Nazarene University

Frankfort, IL, US

As a Manager at Grounded Coffee Bar, I oversee daily operations in a fast-paced, high-volume coffee shop, leading teams of 2 to 6 employees per shift. I manage Saturdays—our second highest-grossing day of the week—ensuring smooth service, high-quality beverages, and a positive team environment.My role involves: • Leading and training a team of 20+ staff members • Managing shift operations, team communication, and conflict resolution • Taking inventory and running necessary errands • Assisting with staff scheduling • Operating and maintaining commercial coffee equipment • Dialing in espresso and upholding drink quality • Managing and troubleshooting Square POS • Designing and updating seasonal chalkboard menus • Making bank runs and maintaining safe balances and changeI am recognized for strong leadership, critical thinking, excellent customer service, and the ability to prioritize and make decisions under pressure. I thrive in team environments and consistently bring clear communication and thoughtful execution to every shift I lead.

Olivet Nazarene University

Bachelor of Science - BS, Business Administration | Human Resources Management | Psychology