Eli da Silva

About Eli da Silva

Twenty years\' experience as IT professional and in product support specially focused on customers\' satisfaction delivering high quality service to enterprise customers world wide by solving complex technical problems and helping them to pro-actively prevent new issues.Use of technical expertise to determine the problem and narrow to a specific component while managing customer’s expectations for resolution. Apply expertise to resolve more than one issue at a time and collaborate across teams and brands leveraging global resources as needed to resolve customer issues, always following stated guidelines for support processes such as case handling, responsiveness and escalations.Experienced in escalations to product engineering team in order to have a change request in case a problem is identified as a defect.

Experience

1. Sr Advanced Cloud Engineer - Gov Focus

   Microsoft

   Jan 2026 — Present · Redmond, WA, US

   As a Senior Advanced Cloud Engineer within Microsoft’s Azure Customer Experience (CXP) organization, I serve as a high-level technical lead for Microsoft’s strategic government customers. I am responsible for ensuring the resilience, security, and scalability of mission-critical cloud environments tailored to the unique requirements of the public sector.Key Responsibilities & Impact:Engineering Partnership: Act as the primary technical point of contact for government agencies, bridging the gap between customer needs and Microsoft Azure Engineering to drive platform improvements.Incident Management & Resilience: Lead deep-dive root cause analysis and resolution for complex, mission-critical incidents, ensuring minimal disruption to government services.Compliance & Security: Architect and support cloud solutions that adhere to rigorous federal standards, including FedRAMP, NIST SP 800-53, and ITAR, within Azure Government (GCC High) environments.Proactive Lifecycle Support: Partner with customers to design, deploy, and optimize cloud infrastructure across Core IaaS, Data & AI, and Kubernetes (AKS) to ensure long-term stability and performance.Mentorship & Leadership: Contribute to the technical readiness of the broader engineering team by leading triages, mentoring junior engineers, and developing internal training documentation.Technical Focus: Azure Government (GCC High), Kubernetes, Networking, Data & AI, Security & Compliance, and Incident Response.

Education

• Universidade Metodista de São Paulo

  Bachelor, Computer Engineering

  2002 — 2008

• FGV - Fundação Getulio Vargas

  MBA, Information Technology Management

  2013 — 2016

Skills

• Windows Azure
• Microsoft Certified Professional
• Data Center
• Troubleshooting
• Dns
• Cloud Computing Iaas
• Virtualization
• Networking
• Unified Modeling Language (Uml)
• Microsoft Azure
• Enterprise Software
• Operating Systems
• Technical Presentations
• Virtual Machines
• Active Directory
• Unix
• Customer Management
• Windows Server
• Iis
• Servers
• Itil
• Domain Name System (Dns)
• Technical Support
• Cluster
• IT Management
• Dhcp
• Hyper-V
• Ibm Rational Clearcase
• Uml
• Vmware
• Customer Support
• Cloud Computing
• Databases
• Clearcase
• Microsoft Products
• Customer Service
• Microsoft Technologies
• English
• Customer Handling
• IT Service Management