Elisia Hersh
Program Officer for Reception & Placement @Global Refuge
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WORK HISTORY
Program Officer for Reception & Placement @Global Refuge
Cleveland, OH, US
Serve as the sole quality and compliance monitor for the nationwide Reception & Placement program, previously managed by six staff, ensuring affiliates meet federal and programmatic standards.Conduct site monitoring and compliance reviews, delivering corrective actions and technical guidance to strengthen affiliate service quality.Edit and maintain an internal Igloo-based knowledge hub supporting 75+ affiliates with updated compliance guidance, training, and best practice resources.Launch and oversee a program support hotline and manage support inbox providing technical guidance to affiliates and direct assistance to clients.Re-establish and chair the staff Social Committee, improving morale and cross-team collaboration.
EDUCATION
Kent State University
Bachelor’s Degree
Lakeland Community College
Associate of Arts - AA
SKILLS
ABOUT ELISIA HERSH
I once told a group of colleagues “I eat challenges for breakfast!” Even though I…
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