Elisha L.
- Role
- Implementation Team Manager at Vetspire
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Elisha L.
As the Implementation Team Manager of VetSpire, I participate in overseeing the account…
Experience
Implementation Team Manager
Mar 2025 — Present
Lead, mentor, and develop the implementation team to deliver high-quality results. • Build a collaborative and motivated team culture through coaching and feedback. • Plan, execute, and oversee dynamic and complex software implementation projects using project management tools. • Ensure projects are completed on time, within scope, and aligned with business objectives. • Manage travel expenses in accordance with company policy • Serve as the primary client contact for escalations, maintaining clear communication and strong relationships. • Manage vendor and partner relationships to support project success. • Implement and refine standardized methodologies and change management strategies. • Drive process improvements to enhance efficiency and project outcomes. • Oversee client training programs, ensuring effective knowledge transfer. • Guide the team on best practices for training and client engagement. • Analyze and resolve project risks and challenges with creative and logical solutions. • Make informed decisions based on experience, data, and sound judgment. • Identify potential risks or roadblocks and implement mitigation strategies proactively. • Track and report project performance, team productivity, and client satisfaction. • Provide regular updates to leadership on successes and areas for improvement. • Leverage 3+ years of implementation management experience in the software industry. • Lead the end-to-end implementation of veterinary software for complex and high-profile clients, including enterprise-level organizations and universities. • Manage multiple projects simultaneously while prioritizing tasks effectively under pressure. • Develop and manage detailed project timelines, deliverables, and milestones to ensure timely and successful rollouts.
Education
Metropolitan State University of Denver
Bachelor of Science - BS, Business Management
2016 — 2020
Metropolitan State University of Denver
Master of Business Administration - MBA, Strategic Management
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