Elisha Davis
Global Head, Pontoon IT MSP Solution
- Role
- Head of IT Msp Solution Support at Pontoon Solutions
- Location
- New Castle, DE, US
- LinkedIn followers
- 500 followers
About Elisha Davis
PROFILE HIGHLIGHTS • Solid track-record of direct/indirect contributions to Global Fortune 500 Companies in leadership positions responsible for driving cost savings, program efficiencies, and building valuable Level I, II, and service teams• Engaged by C-Level to attend client sales presentations, draft technology responses to be utilized for RFP requests, red-line Global VMS Technology Support Description of Services (DOS), and host bi-annual VMS partnership discussions • Extensive Technology and Vendor Management Systems (VMS) background in Service Delivery, VMS Work-Flow Analysis and Global Administration/ Configuration• 25 + years of staffing industry operational and systems experience developing repeatable processes and techniques that drive value add of the VMS technology investment• Self-motivated individual with a strong work ethic, able to grasp new applications quickly, adapt to changing priorities and consistently deliver projects on time• Effective at managing and supporting multiple projects and meeting aggressive deadlines; experienced in the deployment of high volume and large spend accounts• Successful in leading, coaching and developing direct and indirect staff. Multiplier approach by motivating, empowering, and praising staff to promote greater output and employee retention Additional Highlights:Vendor Management System (VMS) Channel Escalation Conduit ~ Sales Support Technology Liaise ~ Vendor Management Features & Integration ~ Solution Design & Documentation ~ Staff Development ~ Release Management ~VMS System Administrator ~ MSP Program Support
Experience
Head of IT Msp Solution Support
Aug 1994 — Present
Education
Wilmington University
Certification, Emotional Intelligence & Leadership
Wilmington University
Bachelors of Science, Applied Technology
Skills
- Technical Recruiting
- Change Management
- Task Management
- Technical Support
- Team Motivation
- Business Analysis
- Temporary Staffing
- Process Improvement
- Strategic Partnerships
- Saas
- Software Documentation
- Interviewing
- Talent Acquisition
- Solution Architecture
- Sales
- Multi-Task & Handle High-Volume Workloads
- Customer Satisfaction
- Training
- Sharepoint
- Testing
- Management
- Business Process Improvement
- Staffing Services
- Human Resources
- Recruiting
- Applicant Tracking Systems
- Interviews
- Interv
- Vendor Management
- Software as a Service (Saas)
- Leadership
- Vms
- Managed Services
- Customer Service
- Business Process
- Program Management
- Project Management
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