Elisha Kashyap

About Elisha Kashyap

Leading a dedicated team at Amazon, my focus is on driving process improvements and enhancing seller experiences. Our group\'s mission is to streamline operations and optimize service levels, ensuring the highest standards for Amazon\'s selling partners. With expertise in project management and employee relations, we\'ve implemented innovative solutions that have significantly improved internal customer service.The organization values my deep dive analyses and cross-functional initiatives that simplifiy the employee experience. Alongside a team of capable professionals, we have successfully managed and resolved complex issues, fostering a high-performance culture that aligns with Amazon\'s vision of exceptional service. Our collaborative efforts contribute to the sustained excellence and strategic growth of the seller support programs.

Experience

1. Employee Relations Specialists Group Manager

   Amazon

   Aug 2022 — Present · IN

   I am a results-driven professional with expertise in project management, communications, people management, and internal customer service. With a strong background in driving process improvements and enhancing the customer experience, I am dedicated to delivering high-quality results and ensuring operational efficiency.In my role as a Project Manager, I have successfully identified customer impacting issues and implemented solutions and process improvements to enhance the customer journey. I excel in conducting deep dive analysis and driving cross-functional initiatives to simplify the employee experience. By leveraging internal resources and systems, I have effectively managed and resolved discrepancies, ensuring the accuracy and productivity of operations. Additionally, I actively seek enhancements to operational procedures and articles, working backwards from the associate-product experience.As a People Manager, I have led and developed a team of Team Managers and Senior Specialists, providing overall direction, performance management, and coordination. I prioritize team morale and motivation, staying connected to every level of the department through shadowing and skip-level meetings.With a focus on customer service, I utilize voice of the customer data to enhance the internal customer experience. By identifying trends and responding to queries from various stakeholders, including internal business partners, candidates, and high-level leadership teams.Furthermore, I possess subject matter expertise in my field and serve as a go-to resource for internal customers, teams, and vendors. By identifying the top drivers of contacts and departmental metrics, I provide valuable insights and recommendations. I have also performed audits of team work, ensuring compliance with guidelines and promoting quality assurance.

Education

• Institute of Management Technology, Ghaziabad

  Advance General Management, Business Administration and Management, General

• upGrad.com

  Postgraduate Degree, Business Administration and Management, General

• Insitute of Hotel Management

  Bachelor's degree, Hotel/Motel Administration/Management

  2007 — 2010

• Liverpool Business School

  Master of Business Administration - MBA, Business Administration and Management, General