Elise McClintock

About Elise McClintock

Seasoned Information Technology (IT) professional with 12+ years of experience as a…

Experience

1. Scrum Master Sr

   First Tech Federal Credit Union

   Apr 2019 — Present

   Senior Scrum Master leading the both the API Scrum Team (25 team members) and Core Dev Scrum Team (8 team members) at First Tech, consisting of both onshore/offshore developers, analysts, and QA testers. Directly managing 5-8 projects running simultaneously across vendors and internal teams, which involves timeline creation, team resource allocation, and milestone delivery supervision. Additional responsibilities include Agile coach, Jira / Confluence Admin, and staff mentor. • Continuously coaching the teams in Agile and improving the teams’ processes, causing the overall velocity and productivity to steadily improve • Empowering individual contributors on the teams to be self-driven and high achieving • Coordinating with cross-functional internal teams and over 30 external vendors that First Tech integrates with, plus managing dependencies so integrations are planned and remain on-schedule • Delivering ongoing initiatives, in addition to over 50 successful and completed projects, which include:* Online and mobile experiences such as person-to-person payment system (Zelle), manage cards widget, eStatements, and wire transfers * Online Application process updates including a complete system rebuild from Salesforce to Pega * Fintech integration process creation allowing First Tech to seamlessly integrate with new loan vendors * Reduce demand on the Contact Center by adding a self-serve phone service for members to manage their account • Serving as primary Jira and Confluence Admin, including upgrading Jira versions and add-ons, optimizing performance, customizing the space, and creating and maintaining projects

Skills

• Business Analysis
• Visio
• Integration
• Cisco Systems Products
• Adobe Experience Manager
• Agile Methodologies
• Saas
• E-Commerce
• Cisco Technologies
• Data Center
• Program Management
• Cloud Computing
• Scrum
• Microsoft Office
• IT Management
• Enterprise Software