Elise Hines

About Elise Hines

Over 25 years of information technology experience in academia, telecom, government, health care, public utility, and enterprise computing. At Red Hat, I am currently a Senior Technical Project Manager working to support both individual contributors and managers be successful and align their work with the company’s business strategy. In my previous role as a People Manager, I built and supported the diverse team of Ansible technical product documentation writers and created a Tiger Team to lead management efforts around diversity, equity, inclusion, and belonging.Project Manager | Strategic Communicator | Project Manager | Author | Journalist | Photographer

Experience

1. Senior Technical Project Manager

   Red Hat

   Jan 2023 — Present · Raleigh, NC, US

   Documenting Red Hat’s Knowledge Management processes and procedures. Aligning Red Hat’s Knowledge Management processes and procedures to Knowledge-Centered Service (KCS v6). Mapping Red Hat’s Competencies and business strategy to KCS Principles and Core Concepts to illustrate how contributing to Red Hat’s Knowledge Base serves our customers and strengthens the company’s institutional knowledge. Identifying missing or outdated program artifacts and working with the program team to create artifacts that reflect the current state. Writing a business strategy for modernizing Red Hat’s Knowledge base tooling. Working with People Managers to ensure Technical Support Engineers can seamlessly contribute to the Knowledge base while serving customers.

Education

• Townsend Harris High School

  Regents Endorsed NY State High School Diploma, Humanities

• Penn State University

  Bachelor of Science - BS, Communication Sciences and Disorders, General

  1997 — 2003

Skills

• Adobe Acrobat
• Active Directory
• Graphic Design
• Technical Documentation
• Dreamweaver
• Indesign
• Analysis
• Visio
• Digital Photography
• Powerpoint
• Microsoft Excel
• Operating Systems
• Web Content Management
• Madcap Capture
• Documentation
• Technical Analysis
• Photoshop
• Project Coordination
• Software Documentation
• Sdlc
• Framemaker
• Technical Communication
• Social Media
• Desktop Publishing
• Troubleshooting
• Copywriting
• Xml
• Content Development
• Madcap Flare
• Manuals
• Web Design
• Excel
• Project Management
• Quality Assurance
• Word
• Program Management
• Css
• Computer Hardware
• Adobe Creative Suite
• Customer Service