Elise Fajen

About Elise Fajen

Hi! If we haven\'t met, I\'m Elise!I’ve had an entrepreneurial mindset since childhood, and take pride in managing the accounts I partner with in the same way. I’m an enthusiastic, tenacious, creative Customer Success Manager who loves making magic happen for my clients. I come from an Account Management, Recruiting, and Sales background, and enjoy bringing each area of my expertise together to think outside the box and provide a white glove experience.I\'m from PDX - I grew up in a kombucha brewing, electric car driving type of family, and am married to the most incredible addiction medicine doctor in training. I practice yoga and enjoy trying new plant-based recipes in my free time, I\'ve camped in the Serengeti, and I\'m an aspiring fun aunt. I love nerding out about business, and I love connecting people.Why Customer Success? In my role, I get to take extreme ownership of the customer lifecycle for my book of business, working as an external enablement partner for one of ZoomInfo’s most complex client books to ensure they’re getting the most out of our products. From the little “aha” moments, to killer new user trials, to making my buyers look like they deserve a promotion to their leadership come time for renewal with a super strong ROI - I love this stuff.Now that you know a bit about me, feel free to reach out! I’m always aiming to grow my network and connect great people with ZoomInfo!

Experience

1. Customer Success Manager Iii

   ZoomInfo

   Apr 2023 — Present · Vancouver, WA, US

   Promoted to manage a combined Strategic and Enterprise book of accounts.Recruited to be the first CSM to build out a brand new Talent CSM team while managing a $4.7m book of accounts.Beyond driving renewals and managing regular QBRs with clients in a tough economy, I headed up several internal initiatives.Created specialized QBR deck for Talent to be used across the orgBuilt, managed, and ran bi-weekly training for all global CSM new hires, and all new training and enablement content for all Talent CSMs as the team grew.Partnered with marketing to build and manage a tech touch campaign to provide strong partnership across segments with a 24% conversion.Partnered with our global Customer Solutions Analysts as the first line of defense for new Talent rep product questions.

Education

• George Fox University

  Bachelor's degree, Business Administration and Management, General

Skills

• Enthusiast
• Docusign
• Research
• Leadership
• Peer Mediation
• Microsoft Powerpoint
• Client Rapport
• Webex
• Team Motivation
• Event Planning
• Conflict Resolution
• Cold Calling
• Salesforce.com
• Hubspot
• French
• Positive Energy
• Communication
• Fundraising
• Marketing Strategy
• Community Building
• Marketing
• Microsoft Word
• Microsoft Office
• Sales
• Relationship Development
• Time Management
• Event Management
• Customer Service
• Public Speaking
• Conventions
• Social Media
• Student Development
• Salesloft
• Microsoft Excel
• Powerpoint
• Project Planning
• Leadership Development
• Teamwork
• Yesware
• Mailchimp