Elisa R.

About Elisa R.

I’m a trilingual, MBA-backed Project Manager with 13+ years of experience leading high-impact initiatives across SaaS and hospitality tech. I turn chaos into clarity, driving complex enterprise migrations, automation programs, and customer onboarding strategies that actually stick.I lead full-cycle system transitions for international clients, often operating across project architecture, systems analysis, change management, and post-deployment support to translate business goals into durable delivery plans. I’ve owned 20–40 concurrent projects, reduced go-live timelines by up to 40%, and launched scalable automation frameworks that improved data accuracy, transparency, and customer satisfaction.My superpower? Bridging the gap between technical execution and human experience; creating momentum across global, cross-functional teams while bringing structure to evolving delivery environments. I combine operational precision with product sensitivity and a strong bias for action.My MBA, with a concentration in AI automation and product innovation, shapes how I approach problem-solving: I’m not just delivering projects, I’m building systems that make future delivery faster, smarter, and more resilient.

Experience

1. Senior Project Manager

   Duetto

   Nov 2025 — Present · US

   Lead enterprise PMS/CRS migrations for global hospitality clients, owning end-to-end delivery across planning, execution, change management, and post-deployment support.Operate effectively in a fast-scaling SaaS environment where delivery structure and tooling are evolving, assuming responsibilities across project architecture, systems analysis, change management, and post-deployment support to ensure continuity and successful outcomes.Drive cross-functional alignment, implement delivery workflows and documentation, and support scalable execution across international portfolios.

Education

• MBA USP/Esalq

  Master of Business Administration - MBA, Project Management

• Eastern Michigan University

  Bachelor of Arts and Science, Languages & International Trade

  2005 — 2009

Skills

• Process Improvement
• Management
• Market Research
• Business Process Improvement
• Outlook
• Microsoft Office
• Teamwork
• Troubleshooting
• Brazilian Portuguese
• Research
• Marketing
• Direct Marketing
• Billing Systems
• Balance
• Budgets
• Spanish
• Portuguese
• Tutoring
• Credit
• Customer Service
• Analysis
• Training
• File Management
• Negotiation
• Microsoft Word
• Team Leadership
• Project Management
• English
• Powerpoint
• Microsoft Excel