Elisa Klok

Operations Support Assistant, Digital Banking and Small Business @BDC

Montreal, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Operations Support Assistant, Digital Banking and Small Business @BDC

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Montreal, QC, CA

Reporting:Data extraction, data cleaning, monthly reportings• Facilitate Strategic Planning: Collaborate with assistant vice presidents to set priorities, streamline workflows, and organize meetings and conferences to achieve operational goals.• Enhance Communication Initiatives: Create compelling presentations, manage communication plans for announcements, newsletters, and national teleconferences, and provide translation support.• Efficient Document Management:Oversee a variety of documents, including statistical reports and invoices, and maintain organized, efficient databases.• HR and Staffing Support:Assist in staffing planning, administer HR programs (recognition, evaluations, training, career management), and coordinate onboarding processes for new employees.

EDUCATION

2008 — 2009

College Gérald-Godin

Computer Science, Computer Science

2010 — 2011

UQAM | Université du Québec à Montréal

General Accouting certificate, Accounting

SKILLS

Call CentersMicrosoft Sql ServerSharepointRemedy Ar SystemSystem AdministrationVisioLinuxOutlookMicrosoft ExchangeTeamworkLotus NotesCustomer ServiceInformation TechnologyJavaAccessMicrosoft WordTeam LeadershipCisco VpnBmc RemedySocial MediaWindows XpActive DirectoryXpProblem SolvingPowerpointMicrosoft ExcelDatabasesWindowsTroubleshootingMarketingExcel 2016 Specialist CertificationCall CenterRemedy Ticketing SystemVisual BasicLeadershipMicrosoft OfficeMicrosoft Office 2007Windows 7

ABOUT ELISA KLOK

Motivated Operations Support Assistant with a strong background in IT, now focused on optimizing operational processes and enhancing team efficiency. Experienced in IT Request Management, Service Desk, and Access Management, with a proven track record of maintaining business continuity and strengthening supplier relationships. Passionate about leveraging my IT expertise to support and streamline operations.

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Elisa Klok — Operations Support Assistant, Digital Banking and Small Business at BDC in Montreal, CA | Unifers