Elisa Klok
Operations Support Assistant, Digital Banking and Small Business @BDC
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WORK HISTORY
Operations Support Assistant, Digital Banking and Small Business @BDC
Montreal, QC, CA
Reporting:Data extraction, data cleaning, monthly reportings• Facilitate Strategic Planning: Collaborate with assistant vice presidents to set priorities, streamline workflows, and organize meetings and conferences to achieve operational goals.• Enhance Communication Initiatives: Create compelling presentations, manage communication plans for announcements, newsletters, and national teleconferences, and provide translation support.• Efficient Document Management:Oversee a variety of documents, including statistical reports and invoices, and maintain organized, efficient databases.• HR and Staffing Support:Assist in staffing planning, administer HR programs (recognition, evaluations, training, career management), and coordinate onboarding processes for new employees.
EDUCATION
College Gérald-Godin
Computer Science, Computer Science
UQAM | Université du Québec à Montréal
General Accouting certificate, Accounting
SKILLS
ABOUT ELISA KLOK
Motivated Operations Support Assistant with a strong background in IT, now focused on optimizing operational processes and enhancing team efficiency. Experienced in IT Request Management, Service Desk, and Access Management, with a proven track record of maintaining business continuity and strengthening supplier relationships. Passionate about leveraging my IT expertise to support and streamline operations.
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