Elisabeth Zornes

CRO | CCO | COO | Board member

Role
Chief Customer Officer at Autodesk
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Elisabeth Zornes

Known as an entrepreneurial C-level executive, my expertise is driving growth by setting business vision and driving solid execution, achieving innovation and business transformation in global IT- Experience includes 20+ years of international management in revenue generating functions in global high-growth High Tech companies- Multi $bn revenue accountabilities across sales, channel and professional services functions- P&L experience across multi $$ Professional Services businesses- Successful track record in business development for IT product and services including large deal management of $100M+ deals- Extensive background in creating and managing partner relationships including the setup and execution of complex commercial models such as Joint Ventures- Recognized as a successful and personable leader to spearhead cross-functional and global Business Transformation SPECIALTIES: Change Management Leadership | Customer Success | Cyber Security | Professional Services | Business Development | Portfolio Management | Project & Product Management | Strategy Planning & Execution | SaaS | Global Business Management | M&A | Business Plans & Proposals | Partnerships & Alliances | Teambuilding & Mentoring | Operational Analysis | Managed Services |Joint Venture

Experience

  1. Chief Customer Officer

    Autodesk

    May 2025 — Present · San Francisco, CA, US

    As Chief Customer Officer, I drive customer-centric strategies and initiatives to enhance customer retention, loyalty, and business growth by championing the voice of the customer and ensuring a seamless experience across all touch-points. This includes global teams for Consulting, Technical Success, Customer Success Management, Learning and the overall accountability for Customer Experience at Autodesk

Education

  • MIT Sloan School of Management

    Executive MBA program

    1998 — 1999

  • INSEAD

    Executive Management Program

    2017 — 2017

  • IWF International Women's Forum Fellow

    Executive Management Program

    2016 — 2017

  • FAU Erlangen-Nürnberg

    Master of Science (M.S.), Biology; Computer Science

    1986 — 1992

  • Harvard Business School

    Executive Education Program, International Business

    2017 — 2017

Skills

  • Product Marketing
  • Strategic Partnerships
  • Executive Management
  • Business Transformation
  • Solution Selling
  • Professional Services
  • Business Planning
  • Crm
  • Cross-Functional Team Leadership
  • Outsourcing
  • Mobile Devices
  • Strategy
  • Selling
  • Start-Ups
  • Outcome Focused
  • Team Building
  • Management
  • Software as a Service (Saas)
  • Business Development
  • Cisco Technologies
  • Leadership
  • Customer Relationship Management (Crm)
  • Strategic Planning
  • IT Strategy
  • Channel
  • Project Management
  • Telecommunications
  • Pre-Sales
  • Security
  • Enterprise Software
  • Business Strategy
  • Service Delivery
  • Go-to-Market Strategy
  • Change Management
  • Cisco Systems Products
  • Partner Management
  • Business Alliances
  • Business Intelligence
  • Sales Enablement
  • Managed Services

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Elisabeth Zornes — Chief Customer Officer at Autodesk in San Francisco, CA, US | Unifers