Elisabeth Zornes
CRO | CCO | COO | Board member
- Role
- Chief Customer Officer at Autodesk
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Elisabeth Zornes
Known as an entrepreneurial C-level executive, my expertise is driving growth by setting business vision and driving solid execution, achieving innovation and business transformation in global IT- Experience includes 20+ years of international management in revenue generating functions in global high-growth High Tech companies- Multi $bn revenue accountabilities across sales, channel and professional services functions- P&L experience across multi $$ Professional Services businesses- Successful track record in business development for IT product and services including large deal management of $100M+ deals- Extensive background in creating and managing partner relationships including the setup and execution of complex commercial models such as Joint Ventures- Recognized as a successful and personable leader to spearhead cross-functional and global Business Transformation SPECIALTIES: Change Management Leadership | Customer Success | Cyber Security | Professional Services | Business Development | Portfolio Management | Project & Product Management | Strategy Planning & Execution | SaaS | Global Business Management | M&A | Business Plans & Proposals | Partnerships & Alliances | Teambuilding & Mentoring | Operational Analysis | Managed Services |Joint Venture
Experience
Chief Customer Officer
May 2025 — Present · San Francisco, CA, US
As Chief Customer Officer, I drive customer-centric strategies and initiatives to enhance customer retention, loyalty, and business growth by championing the voice of the customer and ensuring a seamless experience across all touch-points. This includes global teams for Consulting, Technical Success, Customer Success Management, Learning and the overall accountability for Customer Experience at Autodesk
Education
MIT Sloan School of Management
Executive MBA program
1998 — 1999
INSEAD
Executive Management Program
2017 — 2017
IWF International Women's Forum Fellow
Executive Management Program
2016 — 2017
FAU Erlangen-Nürnberg
Master of Science (M.S.), Biology; Computer Science
1986 — 1992
Harvard Business School
Executive Education Program, International Business
2017 — 2017
Skills
- Product Marketing
- Strategic Partnerships
- Executive Management
- Business Transformation
- Solution Selling
- Professional Services
- Business Planning
- Crm
- Cross-Functional Team Leadership
- Outsourcing
- Mobile Devices
- Strategy
- Selling
- Start-Ups
- Outcome Focused
- Team Building
- Management
- Software as a Service (Saas)
- Business Development
- Cisco Technologies
- Leadership
- Customer Relationship Management (Crm)
- Strategic Planning
- IT Strategy
- Channel
- Project Management
- Telecommunications
- Pre-Sales
- Security
- Enterprise Software
- Business Strategy
- Service Delivery
- Go-to-Market Strategy
- Change Management
- Cisco Systems Products
- Partner Management
- Business Alliances
- Business Intelligence
- Sales Enablement
- Managed Services
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