Elisabeth Worthy
Account Manager
- Role
- Client Success Manager Managed IT Services (Msp) IT Support & Cybersecurity at Big Sur Technologies
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Elisabeth Worthy
Most IT issues don’t come from something complex. They come from small gaps that get…
Experience
Client Success Manager Managed IT Services (Msp) IT Support & Cybersecurity
Jun 2024 — Present · Tampa, FL, US
Work directly with small and mid-size businesses to support day-to-day IT operations, managed IT services, and cybersecurity within a managed services provider (MSP) environment.Serve as the primary point of contact, ensuring communication between clients and technical teams is clear, responsive, and aligned with business priorities.Day to day, I manage client relationships, respond to service needs with urgency, and work alongside clients to solve operational and technical challenges. I coordinate with technical teams to implement the right solutions and ensure clients are getting full value from their IT services.Key Areas of Focus:• Managed IT services & IT support• Cybersecurity & risk management• Cloud solutions & Microsoft 365• Backup & disaster recovery• Help desk & end-user support• Infrastructure, hardware & software coordination
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