Elisabeta Bota
Customer Success Manager @EOS IT Solutions
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @EOS IT Solutions
GB
As Customer Success Manager being a strategic and supportive for our customers at every stage of the buying process, focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. Customer Success Manager responsibilities include: Sustaining business growth and profitability by maximizing value Analyzing customer data to improve customer experienceProvide ongoing support to our clients and their network. I am responsible to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. As Customer Success Manager I am helping customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, I work directly with clients to help solve their problems and ensure their satisfaction.I also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
EDUCATION
Chemistry College Romania
A Level University Entry, Organic Chemistry
SKILLS
ABOUT ELISABETA BOTA
As a seasoned Customer Success professional, I’ve built a career around guiding clients through every stage of their journey, from onboarding to renewal, ensuring they derive maximum value from their investment while fostering long-term loyalty. In my role within the Global Contracts & Maintenance Team, I supported customers transitioning from pre-sales to post-sales, cultivating strong relationships and delivering seamless experiences that aligned with their goals.I established clear retention strategies and defined success milestones to help both clients and internal teams stay focused and accountable. By assisting customers with program setup and navigation, I ensured early adoption and confidence in the tools they were using. I consistently promoted product value through personalized engagement, while identifying upsell opportunities that aligned with the brand’s image and customer needs.My data-driven approach allowed me to analyze customer behavior and feedback, uncovering insights that improved satisfaction and optimized the customer journey. I proactively addressed concerns and complaints, collaborating with EOS colleagues to ensure timely resolution and continuous improvement. This commitment to responsiveness and empathy helped reinforce trust and drive customer satisfaction.Working cross-functionally, I contributed to global initiatives and supported a wide range of operational tasks, always with a focus on enhancing the customer experience. My ability to balance strategic thinking with hands-on execution has made me a reliable partner to both customers and internal stakeholders—delivering results that sustain growth, profitability, and long-term success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.