Elisa Ongaro
Senior Training & Development Manager Emea @Guess Europe Sagl
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WORK HISTORY
Senior Training & Development Manager Emea @Guess Europe Sagl
Responsible for designing, coordinating, and delivering impactful training & development programs for retail and corporate teams, aligning with brand philosophy and values- Manage the full lifecycle of training programs (budget, content development, and delivery) for employees and 500+ stores, leading a team of 5 FTEs and 2 interns- Partner with internal and external stakeholders to create tailored learning solutions aligned with business goals- Ensure comprehensive onboarding and operational training for all new hires, enhancing employee readiness and client experience standards.RETAIL- Develop and implement training on product knowledge, customer service, operations, leadership, and onboarding across multiple formats and platforms, including the corporate training platform- Coordinate the Train the Trainer Academy for local field trainers, collaborating with retail leadership to design in-store training plans across Europe.OFFICE- Design and organize face-to-face and online training courses for corporate employees, focusing on soft and hard skills improvement, including communication, leadership, and technical competencies.AT COMPANY LEVEL: Oversee talent development initiatives, including the creation of a competence framework, annual performance appraisal process, talent mapping, and succession planning to supportcareer growth and organizational sustainability.Act as business partner for the entire population on people development and growth, strictly collaborating with all HR functions.
EDUCATION
Artemisia Gentileschi
98/100, Languages and Turism
Fondazione Scuole Civiche di Milano
110/110, English and German translation and interpreting
AIF - Associazione Italiana Formatori
Train the Trainer Course 2018 (Corso Formazione Formatori 2018), Training & Development
Université Marc Bloch (Strasbourg II)
Consecutive and simultaneous Interpreting
Heidelberg University
n/a, Consecutive and Simultaneous Interpretation, Translation
Treccani Accademia
Executive Program, Performance & Talent Management
SKILLS
ABOUT ELISA ONGARO
I have a passion for people and for personal development with - and thanks to - the relation we have one with each other. I strongly believe in the factor \"I to the WE\"(Reid Hoffman & Ben Casnocha), meaning the value of a group is not the sum, but the exponential elevation of the value of each one of the group.That\'s why I decided to make my passion for training my life.
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