Elisa Hernandez
Criminal Justice Major | Government Minor | Liberty University Helms School of Government
- Role
- Server Trainer at Erickson Senior Living
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Elisa Hernandez
I’m a senior at Liberty University, majoring in Criminal Justice with a focus on Crime…
Experience
Server Trainer
Aug 2021 — Present · Ashburn, VA, US
In my role at Erickson Senior Living Ashby Ponds, I am dedicated to providing training for new employees, ensuring that they are well-equipped to deliver exceptional service and uphold our company’s values. My training approach includes introducing new team members to the core values of our organization while implementing them into typical service. I provide guidance on customer service etiquette to ensure that every interaction with residents is professional and respectful. I demonstrate how to perform each task while offering tips on managing service responsibilities effectively. I also emphasize the importance of becoming familiar with our menu since it is essential for providing informed recommendations. Recognizing the importance of forming relationships with the residents, I encourage new employees to engage with residents personally and meaningfully. By focusing on these areas, I aim to equip new employees with the skills and confidence needed to excel in their roles and contribute to the high standards of service at Ashby Ponds.
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