Elisa Ferrari

Dsd Customer Service Supervisor - Bilingual English French @Lactalis Canada

Mississauga, ON, CA

Supervise staff by providing input on hiring and providing feedback, determining training and development needs, establishing goals and priorities, and providing work direction.• Maintain quality standards for the department by communicating and ensuring that each team member has a clear understanding of the requirements of both internal and external customers. • Process customer orders by entering into SAP system and following through to delivery.• Providing additional customer support in relation to the end to end order, delivery cycle• Track on time deliveries, accuracy and completeness of orders and special requests.• Working directly with external Customer buying teams, internal Customer Sales teams.• Participate in the forecasting process with Sales and Supply Chain by identifying and implementing product trending and cost savings through customers ordering patterns.• Manage product supply activities to ensure no short or over shipment by using forecasting and demand planning transactions within SAP to achieve maximum fill rate.• Support Sales by providing customer/product summaries through proactively analyzing customer requirements, recommending alternative solutions when needed.