Eliot Meadow
- Role
- Sr Director of End User Support at TIAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Eliot Meadow
As an experienced organizational leader focused on delivering valued IT services, Eliot…
Experience
Sr Director of End User Support
Apr 2018 — Present
Responsible for the strategy and execution of enterprise-wide Global End User Support Services. Implement the strategy and organizational design for Service Desk consolidation and supporting multiple mergers. Primary functions included Global Service Desk and DeskSide support.
Skills
- Call Centers
- Project Portfolio Management
- Process Improvement
- Technical Support
- Desktop Support Management
- Team Building
- Call Center
- Management
- Customer Service
- Vendor Relationships
- Project Sponsorship
- Cross-Functional Team Leadership
- IT Management
- Information Technology
- Help Desk Management
- Internal Communications
- Itil
- Leading Change
- Leadership Development
- IT Service Management
- IT Strategy
- Leadership
- Business Analysis
- Change Management
- Help Desk Support
- Business Process Improvement
- Infrastructure
- Service Delivery
- Vendor Management
- Organizational Development
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