Eliot Kaplan

About Eliot Kaplan

Highly accomplished and forward-thinking professional with a proven track record of…

Experience

1. Store Manager

   Cherry Lawn Farm Market

   Jan 2022 — Present · New Rochelle, NY, US

   Maintain oversight of multifaceted operations of a largely popular business including developing and managing a high-performing team of 44 comprising 5 support managers. Foster long-term relationships with customers and team members and drive collaborative team efforts to deliver best-in-class customer service, as well as achieve operational excellence. Promote employee wellbeing and a culture of equity among staff, resulting in increased employee satisfaction rate. Transformed store culture and established a collaborative team environment to promote employee enthusiasm and commitment and build strong professional relationships, resulting in 90% employee retention rate.Optimized merchandise selection process by acquiring and implementing new grocery and snack food lines. Amplified sales and profit margins by 8% by deploying sales and customer service best practices. Significantly enhanced customer experience and ensured repeat and increased business by introducing new menu options for the catering business. Leverage strong problem-solving skills to navigate complex business situations and challenges ranging from customer service to staff relations, distributor relations, and contractor coordination. Accountable for new hire recruitment, enhancing customer service and operational efficiency, resolving/escalating customer issues, overseeing merchandising activities, and coaching and mentoring staff to eliminate knowledge/performance gaps. Place orders for supplies and control existing inventory to prevent shrinkage, oversee payroll management, and cash drawer reconciliation, prepare daily deposits, and conduct detailed store walkthroughs to ensure compliance with safety regulations.

Education

• Manhattanville College

  Bachelor of Arts - BA

Skills

• Leadership
• Staff Management
• Staff Development
• Team Building
• Operations Management
• Sales Management
• Performance Management
• Store Management
• Customer Satisfaction
• Customer Engagement
• Coaching
• Communication
• Inter-Personal
• Supervision
• Hiring Personnel
• Process Improvement
• Problem Solving
• Order Management
• Driving Results
• Customer Experience
• Human Resources
• Interviews
• Talent Acquisition
• Pricing
• Recruiting
• Customer Retention
• Sales
• Forecasting
• Team Leadership
• Customer Service
• Multi-Unit
• Onboarding
• Strategic Planning
• Inventory Control
• Succession Planning
• Retail
• Talent Management
• Employee Relations
• Hiring
• Loss Prevention