Eliot Dyson

About Eliot Dyson

As a seasoned Support Leader, I\'ve dedicated my career to transforming customer service into a strategic asset. With over a decade of experience, I\'ve led teams through significant evolutions, integrating AI-driven solutions to enhance efficiency and customer satisfaction.In my current role as Director of Support, I oversee a global team, driving initiatives that have resulted in an increase in customer retention, reduction in response times, and improvement in customer satisfaction. By implementing intelligent routing systems and self-service platforms, we\'ve not only improved operational metrics but also elevated the customer experience.My approach is rooted in empathy, data-driven decision-making, and continuous improvement. I believe that technology should empower support teams, not replace them. By fostering a culture of innovation and collaboration, I\'ve helped organizations adapt to changing customer expectations and technological advancements.I\'m especially passionate about mentoring emerging leaders and sharing insights on the future of customer support. Let\'s connect if you\'re interested in discussing how to leverage technology to create exceptional customer experiences!

Experience

1. Founding Customer Support Lead

   Junction

   Aug 2025 — Present

Education

• University of Wisconsin-Madison

  Bachelor of Arts (BA), Theatre and Drama, Lighting Design Emphasis

  2003 — 2011

Skills

• Saas
• Sql
• Help Desk Support
• Customer Service
• Technical Support
• Crm
• Employee Training
• Zendesk
• Cloud Computing
• Recruiting
• Html
• Social Media
• Salesforce.com
• Leadership
• Hiring Practices
• Team Leadership
• Training Delivery
• Management