Eliot Brown

WORK HISTORY

EDUCATION

ABOUT ELIOT BROWN

Experienced IT professional with a strong foundation in networking and cybersecurity. As an IT Support Specialist at SCTI Consulting, I thrive in solving persistent technical issues for English-speaking clients, maintaining a 100% ticket resolution rate, and ensuring clients are informed on cybersecurity best practices.My journey includes a very successful stint as an IT Service Desk Specialist at Safelite Group, where I excelled in troubleshooting, incident escalation, and supporting employee accounts through Active Directory and VPN access. Recognized for top performance in KPIs, I earned a contract conversion in record time.Previously, as a Network Operations Control Center Technician at Ball State University, I verified the integrity of critical network operations and ERP systems, working unsupervised overnight shifts in a secure NOC and data center environment. My role involved monitoring job automation, managing critical IT systems, and training new employees on technical procedures.I hold certifications such as CCNA and (ISC)² CC, showcasing my commitment to ongoing education in networking and cybersecurity. Additionally, I possess a Google IT Support Professional Certificate and have completed 48 credits in Computer and Information Technology at Ball State University.My skill set encompasses a wide range, from ServiceNow and networking to system administration and leadership. I am adept at problem-solving, critical thinking, and providing excellent customer service.As a dedicated professional, I continue to evolve with the industry by actively developing coding skills in Python for network automation. I am passionate about creating custom solutions and building strong client relationships.Let\'s connect and explore opportunities to collaborate in the dynamic field of IT.