Elio Rosales

Business Development

Role
Gcc Senor Call Center Operations Manager at Visa at Visa
Location
Miami, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Elio Rosales

Proven customer service manager and leader with experience in driving revenue growth and operational performance by expertly aligning resources with customer needs. Achiever with an exceptional knowledge of international markets, business practices, and trade regulations. Expert in elevating productivity and profitability through skillful management of customer support and sales initiatives. Skilled in formulating and implementing customer care, inbound/outbound sales, and customer support organizations. Strategically manage human/material resources in diverse customer-focused environments to meet deadlines and deliver results. Effective team builder and motivator, focused on creating lasting customer relationships and exceeding strategic objectives.Specialties: Sales, Customer Service, Negociation skills, Problem Solving, Team motivation, New Skill Training, Product Knowledge and Delivering Results.

Experience

  1. Gcc Senor Call Center Operations Manager at Visa

    Visa

    Jun 2021 — Present · Miami-Fort Lauderdale, FL, US

Education

  • St. Thomas University

    Bachelors, Business Administration

    1994 — 2000

  • St. Brendan

    High School Degree, High School/Secondary Diplomas and Certificates

    1990 — 1994

Skills

  • Customer Retention
  • Customer Service
  • Customer Satisfaction
  • Profit
  • Resorts
  • Contract Negotiation
  • Revenue Analysis
  • Business Development
  • Real Estate
  • Sales
  • Tourism
  • Travel Management
  • Travel Arrangements
  • Hospitality Industry
  • Hotels
  • Amadeus
  • Leisure
  • Cruises
  • Hospitality
  • Leadership
  • Team Building
  • Management

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Elio Rosales — Gcc Senor Call Center Operations Manager at Visa at Visa in Miami, FL, US | Unifers