Elin H.

About Elin H.

I’m a strategic operations and project management leader who thrives at harmonizing people, process, and purpose. I specialize in helping projects and organizations during periods of growth or transition by building scalable processes for both project management and cross-cutting teams like IT, HR, finance, travel, security, and procurement. By creating frameworks that connect these functions, I ensure that organizations can adapt quickly, maintain operational excellence, and turn ambitious goals into measurable impact.I’ve worn many hats over the past decade: project manager, operations specialist, entrepreneur, coach, teacher. Each has sharpened my ability to listen deeply, synthesize complexity, and deliver solutions that last. My colleagues describe me as a meticulous, organized \'doer\' and creative problem-solver who makes collaboration feel seamless. I describe myself as someone who loves building the scaffolding that allows others to do their best work.What sets me apart is how I lead: with clarity and empathy, mixed with discipline and precise execution. Whether I’m managing a team of project managers, aligning stakeholders across continents, or designing processes that reduce risk and increase efficiency, I bring both rigor and humanity to the work. I mentor project managers to strengthen their leadership and technical skills, I partner with subject matter experts to help them leverage project management principles, and I advise executive leadership by translating complex dynamics into clear insights and actionable strategies.Areas of expertise-Project & Program Leadership. Full project lifecycle management, issue tracking, risk mitigation, and change management-Operational Strategy & Scaling. Designing and implementing processes for cross-functional business units (IT, HR, Finance, Travel, Security, Contracts, Procurement) to support organizational growth, transitions, and long-term sustainability-Governance & Compliance. Budgeting, financial forecasting, donor and regulatory compliance, and governance frameworks that balance accountability with agility-Collaboration & Stakeholder Engagement. Building alignment across diverse teams and stakeholders, from technical SMEs and directors to global partners-Capacity Building & Process Innovation. Developing project management tools, designing and owning workspaces and dashboards, mentoring project managers, training teams, and driving process automation.

Experience

1. Project Manager (Contract, Full-time)

   Nexamp

   Dec 2025 — Present · Washington, DC, US

   Leads operational improvement efforts across Customer Experience, Sales, Product, and Marketing, with a focus on clarifying how cross‑functional processes, building systems that scale, and improving service quality. Drives the design and execution of initiatives from early problem framing through current‑state assessment, workflow redesign, and implementation, ensuring clarity, alignment, and measurable progress. Designs and oversees pilot programs, change‑management efforts, and training readiness while coordinating stakeholders, defining roles, and establishing governance structures that support high‑quality operations. Partners closely with leaders to align on priorities, pressure‑test solutions, and define the people, process, and technology requirements needed for sustainable adoption, while monitoring results and proactively identifying risks that could impact long‑term success.

Education

• University of Tartu

  Estonian Language and Culture

  2009 — 2009

• American University

  Bachelor of Arts, International/Global Studies

  2008 — 2012

• Universidad Diego Portales

  Latin American Politics, Spanish

  2011 — 2011