Elina Sibony

About Elina Sibony

Dedicated and articulate Client Relations and Operations Manager with a specialty in data…

Experience

1. Client Relations & Order Fulfillment Coordinator

   Simplastics

   Oct 2019 — Present · North Miami Beach, FL, US

   Manage and update complex Excel spreadsheets, ensuring accurate data reconciliation for incoming orders, including website-prepaid and Net terms transactions• Oversee end-to-end order processing and fulfillment, collaborating with vendors to ensure the best LTL rates, allocation of inventory, accurate order tracking information, and timely delivery• Field and qualify sales leads from vendors, generating competitive quotes in real time and leveraging pricing analysis to maximize conversion rates• Address and resolve customer inquiries and order issues promptly to maintain high satisfaction levels and retention rates• Investigate and correct tracking discrepancies, working directly with vendors to ensure accurate and reliable order data• Process high-volume orders for the Order Entry team, maintaining accuracy and meeting tight deadlines• Handle NDA-protected clients and manage purchase orders regularly exceeding demonstrating reliability and discretion• Entrusted to perform accounts receivable tasks, including daily payment processing for prepaid orders, exceeding annually• Utilize SAGE/Peach Tree software for financial data entry, order management, and reporting, ensuring compliance with company standards• Edit and proofread team members’ customer-facing communications to ensure clarity, professionalism, and brand consistency• Train and mentor new hires to support skill development and operational excellence• Designed and implemented onboarding and training guides for new employees, enhancing knowledge transfer and team readiness• Strategized and managed the company’s social media presence, leveraging data-driven insights, trending hashtags, and SEO best practices to maximize engagement and visibility• Authored comprehensive handbook to document processes, support succession planning, and ensure seamless role transitions

Education

• Florida International University - College of Business

  Bachelor of Business Administration (BBA)

  2012 — 2017

• Florida International University - College of Business

  Bachelor of Business Administration (BBA)

  2012 — 2017

Skills

• Time Management
• Public Speaking
• Management
• Fluent in Russian
• Event Planning
• Facebook
• Spanish
• Project Management
• Microsoft Office
• Sales
• Public Relations
• Customer Service
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Teamwork
• Loss Prevention
• Conversational Spanish
• Social Networking
• Leadership
• Microsoft Word
• Social Media
• Operational in Pos Softwares
• Research
• Strategic Planning
• Marketing
• Event Management
• Fundraising