Elina Okita Parmeter
Manager, Back of House Automation - Core Business Applications @Universal Destinations & Experiences
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WORK HISTORY
Manager, Back of House Automation - Core Business Applications @Universal Destinations & Experiences
Los Angeles, CA, US
Lead strategy, delivery, and operations for back-of-house automation across core business applications supporting operations throughout Universal Studios parks.• Manage a portfolio of solutions built with Power Apps.NET, and SQL, ensuring scalable architecture, reliable performance, and strong data integrity.• Lead and coordinate integrations across enterprise platforms including App Space, Maximo, and Galaxy, ensuring seamless end-to-end operational workflows.• Partner with business stakeholders to translate operational needs into clear requirements, prioritized roadmaps, and user-centric workflow automation.• Establish governance for change control, access, documentation, and support; monitor KPIs, incident trends, and service performance.• Develop standards for intake, requirements, UAT, release notes, and support runbooks to improve repeatability and speed-to-delivery.• Build and maintain Power BI reporting dashboards to track adoption, performance, and operational KPIs; surface risks, trends, and opportunities to leadership.• Leverage AI agents to advance organizational transformation goals, accelerating decision-making, reducing manual effort, and improving user experience.
EDUCATION
Waseda University
Master of Science - MS, Global Information Telecommunication Studies
University of Central Florida
Master of Business Administration - MBA, Professional MBA
Waseda University
Bachelor's degree, Political science and Economics
ABOUT ELINA OKITA PARMETER
Passionate about delivery of quality software and technical solutions. Creating and maintaining culture where individuals and teams can feel inspired, be creative, innovate, collaborate with talents around the world. Let\'s build the future together! As the Manager of Systems and Applications at Universal Destinations & Experiences, I lead the group of software and applications engineers that supports the Back of House applications for Universal Studios Hollywood. Extensive experience in leading application delivery and software quality engineering, with expertise in mobile applications, ticketing systems, and asset management for entertainment and theme park industry.I have a Master of Business Administration, a Master of Science in Global Information Telecommunication Studies, and I am a SAFe® 5 Agilist and SAFe® 5 Product Owner/ Product Manager. I am also a native level Japanese-English bilingual professional with localization engineering experience.Additional Knowledge & Experience-Experienced Japanese English Simultaneous Interpreter specialized in Technology and Entertainment (IT, Engineering, Music, Theater and Media Production)- Licensed Florida Real Estate Broker
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