Elina Bengtsson

Global IT Service Desk Analyst @Sandvik

Sandviken, SE

As a Global IT Service Desk Analyst, my duties include communicating with users via phone, chat and email. Resolving 1st line IT equipment and software problems/issues, helping users with system installations & updates, and analyzing, prioritizing & escalating actions by problem severity and business impact. A big part of my job is active collaboration with other departments like Cyber Security and Incident Management. This role requires excellent problem-solving and analyzing skills, genuine service-oriented attitude to make the customer feel safe through the interaction, strong teamwork & interpersonal skills, language skills and maturity to handle stressful situations and most of all being able to adapt to changing environment and work processes. Sandviks jämställdhets nätverk (SJN) Ambassador (from 06/2025)(Consultant via Randstad during 08/2022-10/2024)

University of Gävle

Bachelor of Applied Science - BASc, Business Administration

Haaga-Helia University of Applied Sciences

Master of Business Administration - MBA, Business Administration and Management, General

Helsinki Business College Oy

Vocational qualification in business and administration, Business and customer service

Haaga-Helia University of Applied Sciences

Master of Business Administration - MBA, Business Development and Leadership

Haaga-Helia University of Applied Sciences

Bachelor of Business Administration (BBA), Business Administration and Management, General