Elijah Simmons

Customer Success Operations Analyst @Cision Canada

Cornwall, PE, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2022 — Present

Customer Success Operations Analyst @Cision Canada

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Developed and maintained comprehensive global reporting datasets for Customer Experience, integrating data from Salesforce, ChurnZero, and JSM.Automated key reporting processes, cutting reporting time by 90% and significantly improving efficiency across departments.Delivered monthly, quarterly, and annual data-driven insights to executive leadership, providing actionable recommendations to guide strategic decisions.Collaborated cross-functionally with stakeholders to identify operational bottlenecks and implement streamlined solutions, enhancing overall team productivity.

EDUCATION

N/A

NPower Canada

Junior IT Analyst Program

N/A

NPower Canada

Project Management

N/A

St. Francis Xavier University

Bachelor of Business Administration (BBA), Finance, General

SKILLS

Solid Work Ethic, Enjoys Contributing to Organizational Goals and ObjectivesLeadershipProven Team PlayerMicrosoft OfficeSalesAbility to Find Creative Solutions to Various Issues or Work TasksTime ManagementSolid Work Ethic, Enjoys Contributing to Organizational Goals and ObjectivesOrganization Ability: Multitasking Skills and Time-Management SkillsTeamworkIndependence: Ability to Be Efficient Under Minimum SupervisionIndependence: Ability to Be Efficient Under Minimum SupervisionCustomer ServiceMicrosoft WordTeam LeadershipProven Team PlayerSolution OrientatedAbility to Find Creative Solutions to Various Issues or Work TasksMicrosoft ExcelPowerpoint

ABOUT ELIJAH SIMMONS

Operations Analyst | Project Management

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